support & ticketing
The determination of a ticket’s priority is critical for resource allocation, ensuring that high-impact problems are addressed before minor inconveniences. Priority is not solely a measure of technical difficulty; it is the strategic intersection of Impact and Urgency.
Our dedicated support ticketing system transforms customer service from an inconsistent, chaotic queue into an organized, trackable, and efficient workflow. This infrastructure ensures that your request is immediately routed to the correct specialist and that we adhere to guaranteed response times (SLAs).
The MyPortal Marketing Support Hub is your dedicated command center for all service requests, operational communication, and performance tracking. We designed this hub to eliminate the "siloed team" frustration and ensure your requests are always handled by the right expert within guaranteed timeframes.
