What is Your Contract Cancellation and Off-Boarding Policy?
A professional conclusion to our partnership is just as important as a flawless beginning. A well-defined off-boarding procedure protects both parties from service disruption and ensures a smooth, professional transition.
This document outlines the mandatory procedural and financial requirements for ending the service relationship, ensuring compliance with our Terms and Conditions.
Procedural and Financial Requirements
The process for contract cancellation is clearly defined by your service term, as outlined in your Order Form.
| Requirement | Details | Rationale |
|---|---|---|
| Notice Period | 60 days' written notice is required prior to the end of the current term to prevent automatic renewal. This is mandatory for a professional transition. | Allows time for asset transfer, billing closure, and risk mitigation against service disruption. |
| The 30-Day Out Period | Following a valid termination notice, we commit to a 30-day Out Period during which services will continue to run to facilitate an orderly transition. | This prevents immediate service suspension and safeguards your site and campaigns. |
| Financial Obligation | The client is obligated to pay all Fees incurred up to the date of termination, plus all Fees for services provided during the 30-day Out Period. | Ensures continuous service and covers the agency resources dedicated to the transition. |
The Formal Off-Boarding Protocol
Our formal termination process is designed to mitigate risk (e.g., site downtime) and ensure you secure control of all your assets.
Off-Boarding Checklist and Risk Mitigation
- Risk Warning: We warn the client that rushing the transition process without adequate notice can lead to service mishaps, including temporary or permanent website downtime, which severely damages online visibility.
- Billing Closure: The agency disables all internal billing mechanisms for management fees and reconciles any remaining media spend obligations.
- Asset Transfer: Ownership of all marketing platforms (Google Ads, Meta, etc.) is formally transferred (See FAQ 4).
- Data Destruction: The client is solely responsible for exporting and archiving all Customer Data and Marketing Materials before the end of the 30-day Out Period. We reserve the right to destroy and permanently delete all remaining data on our systems immediately after this period expires.
- Final Report: You will receive a final, comprehensive performance report documenting the conclusion of our work.
do you want to grow your business?
Hey, I'm Grant Gooley. I'm determined to make a brand grow. My only question is, will it be yours?
