MyPortal Marketing
Service Level Agreement (SLA)
The Standard of Certainty
At MyPortal Marketing, we don't sell best efforts; we sell verified results. Our Service Level Agreements are hard-coded into our systems to ensure your business never loses momentum.
The 2-4-24 Response Mandate
Acknowledgment
Every communication received within business hours is acknowledged by your Pilot (KAM) within 120 minutes.
Update
For active high-priority tasks, a technical update from the Conductor (PM) is provided every 4 hours until resolved.
Resolution Path
Maintenance tickets are resolved or provided with a hard-coded completion plan within 24 business hours.
Numerical Production Mandates
*All business days are calculated based on our 4-day, 10-hour intensive production schedule.
| Project Category | Numerical Mandate | Success Trigger |
|---|---|---|
| Website Design & Build | 16 – 24 Business Days | Live on Primary Domain |
| Google & Meta Ads (Setup) | 15 Business Days | Tracking Certified & Active |
| SEO Core Implementation | 10 Business Days | Technical Audit & First Fixes |
| Branding Suite Pro | 8 Business Days | Final Brand Guidelines Delivered |
| Standard Billable Task | 2 – 4 Business Days | Completion Verification |
Note: Mandates begin once "Perfect Information" (all required assets and logins) is received by our Onboarding Manager.
Our High-Velocity Rhythm
To maintain an elite production engine, MyPortal operates on a 4-day work week (Monday – Thursday). Our specialists work 10-hour intensive shifts, focusing on "Genius Time" to deliver higher quality in less calendar time.
Note on Fridays: Our engine room is closed on Fridays for deep-system maintenance. Requests received after 5:00 PM EST on Thursday will be logged at 8:00 AM EST on Monday.
Clockwork Precision: Every milestone is tracked forensically in Monday.com to ensure we are better today than we were yesterday.
"The system is the boss. Certainty is the result."
